FAQs

  • Pilates is for everyone! Regardless of your age, fitness level, gender, experience, or flexibility. If you are new to Pilates, we recommend our introductory offer of 5 classes for $50.

    Please note, clients under 16 must have a guardians written consent to attend reformer classes.

  • Socks and a water bottle.

  • All equipment, reformers props are wiped down in between classes. Please follow all directives about COVID safety in the studio. We reserve the right to turn away clients who are not following the rules. Thank you for helping us keep you and the community safe!

  • You can book and organise your attendance at our classes through our website here or the Mindbody app, which can be downloaded from the App Store.

    Please note all clients are responsible for their own bookings. We do not take bookings over email, social media, or the phone.

  • As Neon Studios is a small boutique studio and don’t want anyone to miss out, we offer a waitlist function. The waitlist does move, so please add yourself to keep updated on current class availabilities and make sure to keep checking for any late cancellations!

  • We have a 4 hour cancellation window. We do not accept cancellations via email/phone or Instagram, and kindly ask that you manage your schedule through Mindbody.

    If you need to cancel your lesson, please do so at the earliest opportunity so that other clients are able to book a spot.

  • Members will incur a $10 late cancel fee and $15 for no shows. Packs/drop in class/intro pass clients will lose their pass.